Guaranteed standards of performance

White Rose Energy is a partnership between Leeds City Council and Robin Hood Energy, a not-for-profit energy supply company. As an energy supplier, there are Guaranteed Standards that Robin Hood Energy have to adhere to when delivering your energy supply. These standards are set by the industry regulator Ofgem. They apply to their domestic and micro-business customers and entitle them to compensation if the standards are not met.

For more information, please see our guaranteed standards of performance leaflet.

In the future, we will publish information, quarterly, on each of the guaranteed standards we have a responsibility to report against.